Contact The Modern Family Law Company

Complaints Procedure

COMPLAINTS PROCEDURE

 

At the Modern family Law Company we aim to provide a stellar service to all our clients and we sincerely hope that you will never have cause to complain about any aspect of that service. However, if you are unhappy or concerned in the slightest about something that we have done or not done, we would want to know about that immediately in order to put things right. We would hope to resolve most concerns on an informal basis through discussion and a frank acknowledgement and remedial action if it is clear that our service has not met the proper standard.

 

However, we do have a formal complaints process which is as follows:

 

1.    Please put your complaint in writing to deborah@tmflc.co.uk or melissa@tmflc.co.uk setting out full details of how you think our service has failed and what you would like us to do to put it right. If you need help, the website of the Legal Ombudsman contains guidance about how to make a complaint including template letters www.legalombudsman.co.uk.

2.    We will respond in writing to your complaint within 8 weeks.

3.    If you are dissatisfied with our response, you may make a complaint to the Legal Ombudsman. You can do this online at www.legalombudsman.co.uk or by contacting the Legal Ombudsman by email, telephone or post:

Email: enquiries@legalombudsman.org.uk

Telephone: 0300 555 0333

Post: PO Box 6806, Wolverhampton WW1 9WJ.

 

 

 

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